EyezOn Forum

Yes I confirm. Same problem around 0:52 AM the alarm triggered suddenly.
I agree it's very annoying...
Kind regards
O.

Hi, 2014-09-28 00:32:31 - Keybus Fault Restore 2014-09-28 00:32:30 - PC5400 Supervisory Restore 2014-09-28 00:32:24 - Keybus Fault It looks the same... I see that you are living in Germany. Is your DSC system based on a EU version ? I've got a DSC PC1832 V4.2 EU This version is NF2AP compliant (like ...

Thank you very much for your research.
Unfortunalty, in my case the alarm wasn't armed. I was at home when this problem occurred suddenly @00:30
But I'll check those parameters of course !
Best regards
O.

Hi,

I've opened a SR after the last firmware upgrade. My alarm has ringed 09-28-2014 around 00:32 AM (France Time). Was it the same for you ?
I'll keep you posted of the service request's result.

Best regards,
O.

hello,

I've submited a new SR.

I've received the following confirmation by email :
Objet : EyezOn Support Request - Ticket ID 15786
Support Ticket Confirmation 15786
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team

Best regards,
O.

Thank you very much for your message.
I've received the following Support Ticket Confirmation # : 15728

Best regards,
O.

Hello

I've opened a support request through the Eyez-on portal one week ago.
I've received a Support Ticket Confirmation by email, but I've received no answer.

Is there maybe another way to contact support ?
did you encounter the same issue with Eyez-on support actually ?

Best regards
O.

Hello,

No update on this issue.

This situation is unpleasant, my alarm will be triggered by the next firmware release. It could occure in 5 days or 5 month and I have no way to avoid this.

I'll try to contact Eyez-on support.

Regards,
Olivier

Hi, Any update or idea on this point ? I'm waiting anxiously for the next firmware release. As it's not an isolated case (I've observed the same behaviour on another installation) is there a chance to get a fix on this issue ? Don't hesistate to contact me if you need further installation details ...

Thank you very much for you message.
I've check 014 section, unfortunatly, options 1 and 6 only are activated.