EyezOn Forum

Hi,

I'm still having issues with the EVL-3 not communicating on my home network, and worse, periodically not responding to commands via the account or app (although with heavily delayed notifications).

What are my next steps? I left messages with support but haven't heard back.

Thanks,
Ben

OK, I found some of the direct port settings on the Actiontec--I made sure that the port the EVL-3 was plugged into was set to either 10 mpbs half or full duplex. What I'm seeing, I guess as expected, is that I can only sometimes ping/sometimes have the EVL-3 work when things are set to 10 half or ...

Thanks. I don't think this is the same issue. I can ping it sometimes, but usually not--in this other case they couldn't ping at all. Here, the problem is intermittent, and when I first set it up it was working fine. I have tried plugging it directly in to the router that connects to the internet ...

If you did mean what I described (adding an additional switch between my router and/or main switch), I tried it and I'm getting the same results--the occasional successful ping, then timeouts, and no good access to the EVL portal.

Thanks,
Ben

Hi thanks,

Do you mean just stick an extra simple 5 port switch connecting to the EVL-3, and then connect that to my network line? Add an extra point of connection, basically?

Thanks,
Ben

Yes, I've rebooted everything since. I was also having the same connectivity problem when it was connected via wireless, I just had thought maybe it was a wireless issue. I've tried this hardwire run through a switch and also directly to the router (which is a Verizon Fios router/modem). I think a ...

Hi, I purchased and installed an EVL-3 a few weeks ago, on a DSC panel. Everything worked fine at install. More recently, I had noticed that I had intermittent problems (generally more problem than success) controlling the panel from the website. I had installed it using a wireless point to connect ...