EyezOn Forum

The button only appears if there is a relevant firmware update available for your setup. The Envisalink firmware comes in a variety of flavours but all are related to the same software revision tree so sometimes newer firmware isn't available because there are no features nor bug fixes related to yo...

1) In the special procedures section of your Envisalarms submission you can add a note to not be contacted for AC failure or other troubles. 2) No, you are notified of this through Envisalerts only. With the DUO and an LTE subscription, you get an "IP Failure switching to LTE" message inst...

What appears on the keypad when you press the FOB? Is there an event in your Eyezon event list?

That's not possible unless you switched the ethernet ports so fast the Envisalink didn't realise it lost its Ethernet link.

Make sure the NET LED is off before you plug the Envisalink into the new router, this will make sure the DHCP state is reset.

The Envisalink will use any subnet that is given out via DHCP. I use 10.1.X.X in my home.

The issue would be with your new router, not with the Envisalink.

Submit a tech-support request from your Eyezon portal and we can help you further from there.

The default reporting code may be zero so the panel won't report the event. Make the reporting code 10, or anything non-zero.

If you receive an FTC Phone Line X error or TLM error, this means you used to have a phone line attached to your panel and/or monitoring with a company over the phone line and now you don't. The FTC stands for "Fail To Communicate", and refers to the panel's attempt to call the central mon...

You can decide the share level. From full access to the rental account to notifications only.

There is more information on Enivsalerts+ under Services on the Eyezon portal.

So long as the panel supports addressable keypads and the LRR (device 6) on addresss 3, it will work.