EyezOn Forum

Hi, just to close the loop for other users, this customer came into tech support and we could look at his account. He hasn't programmed his panel to send any opening/closing reports (*65 and *66) so this is why there are no alerts generated. Honeywell customers need to complete all of the ...

Hi, you should submit a tech support request from your Eyezon portal so a tech can give you a definitive answer as to what is wrong with your system. But for the the benefit of others.... 1) You get PUSH notifcations just by installing the app on your phone. Once done you will see a new contact on ...

No, this would be the best approach. Leave information for the new owners about creating their Eyezon account as well as programming information about their new DSC panel.

Did you update your UNO's firmware. The default password only works after its initial update.

After that you can reset the password from your Eyezon portal under Settings->Actions->Reset <device name> Local Password

The only Envisalink we ever had to EOL was the IP100D built between 2006-2008 as its firmware was not field updatable. Everything made ever since is still in the field and still supported.

Hello, I have a DSC Powerseries 1864 with a EnvisaLink4 and has been working great for years. I want to add LTE backup and central monitoring. Which LTE option is better for this setup? DUO or Sidekick They both seem to be similar in LTE support, but didn't know if one or the other was recommended ...

Yes, all DSC PowerSeries keypads are supported.

As of June 17th for AT&T, and December 31st for Bell, both carriers are stopping their free SMS service. This follows what Verizon and Rogers did last year and it is likely that all carriers will follow suit. Our alerting options still remain, and they are: 1) Free PUSH notifications with the Eyezon ...

No, sorry, it is a cloud connected security system. We've been providing service for almost 20 years now, we're not going away any time soon. For what its worth, we work closely with the Home Assistant developer(s) and work together to provide new features to them first. The UNO with Home Assistant ...

I really don't know but are you aware that the TPI for UNO is completely different from DSC? Maybe on the device type you should be entering something like UNO instead of DSC?