Search found 2250 matches

by GrandWizard
Fri Feb 23, 2024 9:36 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Area codes on the EyezOn portal
Replies: 1
Views: 23

Re: Area codes on the EyezOn portal

As per the Eyezon User Manual, you need to label all of your zones on the portal for it to know about them.
by GrandWizard
Fri Feb 23, 2024 9:34 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: No push notifications on Android
Replies: 1
Views: 15

Re: No push notifications on Android

When you switch phones you need to remove the app from your phone completely to remove the cache. Reboot, and then re-install the Eyezon app.
by GrandWizard
Thu Feb 22, 2024 8:42 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Can you use EyezON Envisalink to program a DSC system?
Replies: 1
Views: 30

Re: Can you use EyezON Envisalink to program a DSC system?

While Envisalerts+ subscribers can program User Codes from the Eyezon portal, you can't do any other programming as you can with *8
by GrandWizard
Mon Feb 19, 2024 2:22 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EnvisaLink TPI Proxy
Replies: 5
Views: 84414

Re: EnvisaLink TPI Proxy

I'd like to say it took an army of lawyers but in reality, our Alexa/Google group re-started the approval process under a different project number which handed it to a different tester who didn't seem to care about this aspect of the app approval. Approved!
by GrandWizard
Thu Feb 15, 2024 11:13 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EnvisaLink TPI Proxy
Replies: 5
Views: 84414

Re: EnvisaLink TPI Proxy

What a pain in the butt. We had the same problem with our Google Home app. We were delayed 6 months because we couldn't prove, to one tester's satisfaction, that we owned the company called Eyezon or had rights to refer to the Envisalink! Crazy but true.
by GrandWizard
Thu Feb 15, 2024 8:59 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EnvisaLink4 with Safewatch 3000en - Check 91
Replies: 1
Views: 47

Re: EnvisaLink4 with Safewatch 3000en - Check 91

Submit a tech support request from your Eyezon portal under Support
by GrandWizard
Fri Feb 02, 2024 12:53 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Update HTTPS Certs
Replies: 1
Views: 146

Re: Update HTTPS Certs

Yeah they were a little late this year :D
by GrandWizard
Thu Jan 25, 2024 1:58 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: PTT with Trouble - need help
Replies: 4
Views: 227

Re: PTT with Trouble - need help

Submit a tech support request from your Eyezon portal under Support
by GrandWizard
Thu Jan 25, 2024 1:16 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: PTT with Trouble - need help
Replies: 4
Views: 227

Re: PTT with Trouble - need help

There's a trouble on your system. What is the trouble when you hit *2? Look at your log as well, there should be something there that tells you what is wrong. Sounds like a zone is faulted if you can't arm it.