EyezOn Forum

Yes, that is a 21IP and it is supported. You won't be able to use any service that is plugged into the onboard Ethernet jack, that will need to be disabled.

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DUO is at the end.

I updated the release notes to show the latest DUO revision which is 1.0.101

Use INSTANT FIRE

No, you need to copy over your zone labels first. So leave your EVL3 installed, add the EVL4, and once that is working you can use the "copy" feature under zone labels.

You then need to enable your new EVL4 for all of your contact.

You can then retire your EVL3

PM me with your tech support ticket number. We answer support tickets the day of, even on weekends.

Submit a tech support request and we can tell you when the firmware was updated.

The same firmware is used for many different variants of the EVL4 and sometimes updates don't apply to your version. This is the case with you. Version 214 applies only to customers using the product in SA (Standalone) mode.

Did you enable shadowing? It sounds like you have a LRR/IP/GSM conflict. When you have two communicators the Envisalink needs to be put into "shadow" mode.

Submit a tech support request from your Eyezon portal so we can see your setup.

Submit a tech support request and we can see what is going on with your panel.