EyezOn Forum

Welcome to the forum! Yes, our Envisalink modules work with ALL "power series" panels, some of which are over 15 years old, including the 832 (PC5010). On the local interface, right now, you can... - See real-time zone and partition status - If you have an EMS-100, see inside and outside t...

You have network supervision enabled. When it is enabled if your unit stops communicating for more than 5 minutes, it generates a network supervisory error. You get a restore as soon as communications are re-established. At any one time we see about 1% of our customers in "network supervisory&q...

Yep its called network supervisory alerts. From your account go to manage contacts, pick the contact that you want to get the alert, then select "Assign Devices". If you have more than one of our products select which once, then select "modify". There are some check-boxes there, ...

Don't we all?

The feature is coming. Along with the ability to do event alerts on zone change.

For zone timers (we're the only one who offers this BTW), we currently have this capped out at about an hour as you have already noticed. While there is little we can do about legacy products like the Envisalink 1 (IP100D), we are looking at making this period variable in the Envisalink 2. For the b...

Look under PGM attributes. You will see a bit for "User code required?", turn that off.

DSC's programming is daunting, that's why we try and handle as much as we can for our customers on the network side.

If you can't find it I'll try and find the actual programming sections.

PGM's need to be set to not require a user code to use this feature. This is a DSC thing, not our requirement. The relevant sections are in your 5015 installers manual. This also applies to zone bypassing from the portal. If you have programmed your panel to require a user code, then you can't bypas...

No, the first generation Envisalink (Model IP100D) was not upgradeable over the network. The second generation Envisalink, the Envisalink 2DS (model # IP170D) is upgradeable. The current released firmware is 1.1.22. The envisalinks are being automatically updated so right now everyone should be at t...

The Envisalink 2DS (model IP170) uses a 10Base-T Ethernet controller. It will work on all higher rate network switches (100/1000), but itself, negotiates at 10Mbps.

Firmware upgrades are being handled by the network server group right now in batch process. If you just installed your unit you may have to wait for the next "batch" to be done. We will switch to user initiated firmware upgrades in the future along with beta firmware opportunities. Right n...