EyezOn Forum

There has been no service issues, all Internet connections show green.

Email your MAC to support@eyez-on.com and we can see what's going on with your setup.

Firmware 1.04.44 is still 1.04 so we didn't call it a release. It is just a bug fix to 1.04.40 that was felt important enough to warrant an update instead of waiting until the next release. It relates to Zone Timers not getting properly reset on power-up. We are going to make automatic updates optio...

Yes, and we are still taking suggestions. The thermostat has to be communicating and use RS-485.

We are about to start an initial BETA release of '2DS firmware with the new local TCP/IP local API. We are looking for developers who will actively give feedback on the latest release and do some level of testing in their environment. If you are interested in becoming a BETA tester please email supp...

The current window is set to 300 seconds (5 minutes). Remember, this is not necessarily a test of your Internet connection, it is just a measure of when the last packet was received from your Envisalink by our alerting server. There was one customer who had many supervisory failures each day and it ...

No, it enrolls as a Keybus module (PC5400), not a keypad. This isn't even necessary to function, we just do it to have the module supervised.

From the help page... To make the system send a text message use the SMS email format in the e-mail field of the contact. For example with Canadian carriers it goes as follows: Bell Canada: [10-digit-phone-number]@txt.bellmobility.ca ... Rogers: [10-digit- phone-number]@pcs.rogers.com. ... Telus:10d...

What's your firmware version? Anyone with version 1.0.17 might have the "envisalink" vs "envisalinke" bug. A batch of old units with version x17 firmware had their name incorrectly listed as "envisalinke". This was fixed in all subsequent versions. If you've properly re...

Firmware updates use TCP, not UDP. I can't imagine we'll change the ports but the destination IPs will certainly change in the future for load balancing reasons. Considering the growth in customers, that is a given.

The local ports on the '2DS are 80 and 8080. You can easily change them to whatever you want, externally, through your router. You just port-forward XX port to port 80 on your '2DS where XX is any arbitrary port.