EyezOn Forum

As per the manual, you need to label your zones in your Eyezon portal in order for the portal to know which zones you have.

If the LTE LED is solid green and when you press the status button it shows zero bars, you will need to relocate your device.

You ran your device for too many years without updating to the proper firmware so it looks like your FLASH filesystem is corrupt. If you are technical enough to set up iptables on your router then there may be a work around. Otherwise, you will need to get a new unit. For more information submit a t...

Submit a tech support request through your Eyezon portal as you have something misconfigured.

Submit a tech support request and we can look at your setup but it is either a programming issue or a procedure issue. The main thing people forget when testing on Honeywell panels is that you have to let the system stay armed for at least 30 seconds before tripping a zone. Otherwise this is not an ...

On a connected alarm system, the "smokes" will have a test button on the unit that you usually hold down for about 5-10 seconds to initiate a test alarm.

Unless you want to add the LTE backup option (Sidekick), no, I see no reason to upgrade.

Just remove the yellow and green wires from this alula thing and it will no longer be able to affect other devices on the bus. It will still be connected to tip and ring so it will still dial out.

Do that and then you can re-enable the *29 for the Envisalink and get your alerts back.

You asked for it, and here it is. We now offer a direct SMS alert option for all of our Envisalerts+ customers. Instead of using the email-to-SMS gateway, these alerts are directly injected into the carriers' network and cannot be throttled with like email-to-SMS messages. They are also lightning fa...

Ok, if your other module requires *29 then you do need shadowing. In this case, the "alula" is in charge so any 103 errors would be a fault with that module's communications. I'm not familiar with this company, do they have something similar to our shadow mode? If so, you could put that on...