EyezOn Forum

As per the Eyezon User Manual, you need to label all of your zones on the portal for it to know about them.

When you switch phones you need to remove the app from your phone completely to remove the cache. Reboot, and then re-install the Eyezon app.

While Envisalerts+ subscribers can program User Codes from the Eyezon portal, you can't do any other programming as you can with *8

I'm the administrator

I'd like to say it took an army of lawyers but in reality, our Alexa/Google group re-started the approval process under a different project number which handed it to a different tester who didn't seem to care about this aspect of the app approval. Approved!

What a pain in the butt. We had the same problem with our Google Home app. We were delayed 6 months because we couldn't prove, to one tester's satisfaction, that we owned the company called Eyezon or had rights to refer to the Envisalink! Crazy but true.

Submit a tech support request from your Eyezon portal under Support

Yeah they were a little late this year

Submit a tech support request from your Eyezon portal under Support

There's a trouble on your system. What is the trouble when you hit *2? Look at your log as well, there should be something there that tells you what is wrong. Sounds like a zone is faulted if you can't arm it.