Email notification time, it is an hour less

[elhajjark]

Hello,

I receive by email all eyezon notification in the next seconds, so it is fast and I have no problem.

The message in the email gives the correct time time and date. The problem that time of the email is an hour before.

example :
For a disarm event at 9 PM, I receive an email that at 9 PM Sarah disarm, but the time of email is 8 PM.

I did define my time zone correctly.

What's the problem?
thanks,

[GrandWizard]

Did you set your TZ in both areas as per the instructions and the FAQ?

It sounds like you only set your TZ for your Eyezon account.

[elhajjark]

Hello,

I am in Montreal / Canada, because there is no choice for Canada, so I did choose the America/New York. It is the same time zone.

In my portal account, I choose this option.

In "manage device", I did choose the same thing. Auto time update is checked.

So, two places, I put the same value : portal (account setting) and Manage device -set timezone.

Is there is another place?

[GrandWizard]

Submit a tech support request as we need to see your account to figure out what is missing.

Timezones are by Continent/City, not Country/City. So your timezone is America/Montreal.

[elhajjark]

Hello,

There is no choice America/Montreal in the drop list.
I just submit a ticket right now where the time was 9:55PM.

I just receive an email about my ticket with this hour 8:55 PM

Thanks,
noreply@EYEZ-ON.com
Reply|
Today, 8:55 PM

[elhajjark]

Hello,
This morning, I did check my email by smart phone and not by computer. I did realize that the time stamp is correct by smart phone and not by computer (chrome).

After googling, there is a bug with chrome when displaying the hour.

So, thanks for your support.

Thanks,

[elhajjark]

Hello
Only to clarify the final solution for other who may have the same problem.

Yes, my both locations in Eastern Time Zone.

the problem that my Microsoft Outlook Web App is not configured correctly. So I have a hotmail account and when I access my account by IE, Firefox or Chrome, I have the same problem.

I found my solution at this link https://support.microsoft.com/en-us/hel ... on-the-web

Log on to Microsoft Outlook Web App.
Click Settings.
Click Options.
Click Settings.
Click Regional.
Under Current time zone, click the time zone that you want.

Thanks,