Honeywell Keypad Frozen after EVL-4 Install

Information and support for EnvisaLink modules.

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Tony S
Posts: 2
Joined: Fri May 04, 2018 3:26 pm

Honeywell Keypad Frozen after EVL-4 Install

Post by Tony S »

I installed an Envisalink 4 module a couple of days ago. Installation went well and everything is working well with the following exception.

I have two keypads. After the install one is "frozen" and will not function. It has power and displays the message "Keypad Addr. 17 190"
(Pic attached).

Any help appreciated.
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Tony S
Posts: 2
Joined: Fri May 04, 2018 3:26 pm

Re: Honeywell Keypad Frozen after EVL-4 Install

Post by Tony S »

Still need help with this please...

I tried "rebooting" the system by disconnecting the power and battery. After restarting the system, the keypad display is now blank,
but the keypad display lights are on. If I enter 1-3 simultaneously I get a display showing CON ADDR 17.
Note: The address on the keypad was not changed during install.

Any help appreciated.
GrandWizard
Posts: 2354
Joined: Tue Nov 16, 2010 4:08 pm

Re: Honeywell Keypad Frozen after EVL-4 Install

Post by GrandWizard »

Submit a tech support request from your Eyezon portal. We will be able to assist you better if we have your account info. I suspect you accidentally removed the green wire for this keypad during installation.
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