Security event emails

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

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Jobine
Posts: 11
Joined: Mon Dec 08, 2014 12:21 pm

Security event emails

Post by Jobine »

Hi,

when I arm my alarm system, why do I receive the same email
Security Event: Special Closing
If I’m Home or Away ?

Thank,
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Security event emails

Post by GrandWizard »

That is a message from your DSC panel indicating a closing by some special means like a KeyFOB, or the Eyezon "Arm without Code" option, or using a keypad quickarm button.

This is completely normal.
Jobine
Posts: 11
Joined: Mon Dec 08, 2014 12:21 pm

Re: Security event emails

Post by Jobine »

I use e-mails received from EyesOn to execute commands on my Nest Thermostat via IFTTT.
It seems to me that the emails contained something like that before :

April 8, 2019, 7:56 am EDT - Away Arm Mode
April 7, 2019, 8:52 pm EDT - Home Arm Mode

Is there a way to add it ?
Thank,
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Security event emails

Post by GrandWizard »

DSC sends both the Special Closing and the Arm Away/Stay mode event. The only reason the latter would not be sent is if you disabled the "Append Arming Mode" checkbox for your email contact.
Jobine
Posts: 11
Joined: Mon Dec 08, 2014 12:21 pm

Re: Security event emails

Post by Jobine »

Thank I get back my Home Arm Mode.

Now, Is there a way to remove the Special Closing?

Thank,
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Security event emails

Post by GrandWizard »

No
Jobine
Posts: 11
Joined: Mon Dec 08, 2014 12:21 pm

Re: Security event emails

Post by Jobine »

Thank's for your answers, very appreciated
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