[SOLVED] Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

[hariskar]

Hello and Happy New Year!

I have my system installed from the technicians who sell the alarm system, so I don't know the password to login to EnvisaLink (EVL4 DSC).
I have found instructions to reset password on http://www.eyez-on.com and on board.

My questions are:
-Is username always "user"?
-If I reset the board will other settings except password get lost? Did the technician do any settings on the EnvisaLink board?

Thank you!

[GrandWizard]

Yes, the username for the Envisalink is always "user".

Don't do a factory reset, use the "Reset Local Password" link under Settings in your Eyezon portal. It puts the password back to "user" too.

[hariskar]

Thank you, but here: http://forum.eyez-on.com/FORUM/viewtopic.php?t=2089 I read some users although they reset device password on the webpage they had to reset the board too afterwards to work, that is why I am asking.

Also on eyezon portal it says "Reset Device Password" and not "Reset Local Password", is it the same?

[GrandWizard]

That customer was having problems with the TPI beyond the password. The factory reset was coincidental.

Yes, I made a mistake, it is called Reest Device Password in the Settings page. Sorry.

[hariskar]

Thank you for support, I reset the password without any problem!