Monitoring Certificate

[X50]

I have been trying to get a monitoring certificate for EnvisAlarm to submit to my insurance company for a couple weeks. I've submitted two support tickets weeks apart (Ticket ID 26874 & 26977). Both times, I first received a support request email with the ticket number and then I received an email indicating a mail delivery failure:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

support@eyezon.com
SMTP error from remote mail server after RCPT TO:<support@eyezon.com>:
host mail.eyezon.com [198.61.167.14]: 550 See http://spf.pobox.com/why.html?sender=## ... isacor.com (#5.7.1)

I have never received any follow up and still need a monitoring certificate.

[GrandWizard]

Please email us the entire bounce message at support@eyezon.com

You get your certificate when you sign-up for Envisalarms but if you need an updated one, email envisalarms@eyezon.com

[X50]

Thanks for the fast follow-up. Both have been done.