EnvisaLink EVL-4EZR on DSC / Trouble

[pslatin]

I just finished installing an EVL-4 on my DSC832 system and everything seems to be working ok but I still have a yellow trouble light with the problem being "Communications".

For background: I had a DSC Escort5580 installed which I removed and I re-purposed the RED-BLK-YEL-GRN while from the main panel to the Escort and used that to connect to the EVL-4. Like I said, it seems to be working fine. All the green LED's are lit, I can use the website, the mobile app, etc.

I have also done the following per recommendations on this forum and/or elsewhere:

- Disable the phone line: *8 5555 015 7 ##
- Turn off test transmissions (which are no longer needed): *8 5555 371 9999 ##
- Turn off the phone dialer: *8 5555 380 1 ##

Any thoughts?

[GrandWizard]

Submit a tech support request from your Eyezon portal by going to Request Support.

[Alarm-Trouble]

I have the same or a similar problem.
Although all sensors are closed/ cleared, I receive the message “Partition 1 not ready - Trouble”

7119098B-06EF-492C-B450-720EAFB1CFC1.jpeg (42.58 KiB) Viewed 5773 times

On the app it looks like this:

7DEFEF48-ED6C-4C03-B611-1618ABE8832B.jpeg (72.33 KiB) Viewed 5773 times

Sensor 2 and 8 had been closed recently.

What can I do?

—-
Perhaps a little background on the entire installation:
- DSC PC1832 plus Wireless Receiver/ Sender (the thingy on the upper left corner)

5E92BEF7-BDA9-44DB-8ECB-7C9C4D888468.jpeg (346.95 KiB) Viewed 5773 times

- PK5500
- Some sensors are wired, some are connected wirelessly
- an old wireless COX HomeLife pad still receives signals from all devices, but it doesn’t go anywhere (monitoring by COS disconnected; COX router not connected) = system time does not update
- System can be armed using the PK5500 keypad and the COX HomeLife wireless pad; arming via EyezOn portal does not work/ fails
- I was planning to connect the EVL4 via WiFi with the router; that failed, therefore it is connected via LAN


Hope anyone can help. Thanks and sorry that I don’t have the proper terminology for all the elements.

[Alarm-Trouble]

I have the same or a similar problem.
Although all sensors are closed/ cleared, I receive the message “Partition 1 not ready - Trouble”
7119098B-06EF-492C-B450-720EAFB1CFC1.jpeg

On the app it looks like this:
7DEFEF48-ED6C-4C03-B611-1618ABE8832B.jpeg
Sensor 2 and 8 had been closed recently.

What can I do?

—-
Perhaps a little background on the entire installation:
- DSC PC1832 plus Wireless Receiver/ Sender (the thingy on the upper left corner)
5E92BEF7-BDA9-44DB-8ECB-7C9C4D888468.jpeg
- PK5500
- Some sensors are wired, some are connected wirelessly
- an old wireless COX HomeLife pad still receives signals from all devices, but it doesn’t go anywhere (monitoring by COS disconnected; COX router not connected) = system time does not update
- System can be armed using the PK5500 keypad and the COX HomeLife wireless pad; arming via EyezOn portal does not work/ fails
- I was planning to connect the EVL4 via WiFi with the router; that failed, therefore it is connected via LAN


Hope anyone can help. Thanks and sorry that I don’t have the proper terminology for all the elements.

Is anyone out there who could possibly help?

[GrandWizard]

I would get COX back and tell them to fix whatever they broke on your system.

[Alarm-Trouble]

That would be too simple. The COX equipment still works; it’s not connected any longer but it still works well. I see all sensors opening/ closing; I can trigger the alarm and turn it off. The EVL4 is causing trouble. It apparently can’t handle the complexity of the system.

[GrandWizard]

Hehe, I don't think that would be the case.