Loses contact on arming

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showard1017
Posts: 2
Joined: Tue Apr 24, 2018 8:42 pm

Loses contact on arming

Post by showard1017 »

I have an EyezOn 4.
A weird NEW problem has crept up when I remotely access the alarm via EyezOn.
Like I have for the past several years, I bypass a device (I've had intermittent trouble with) when I set the alarm.
Things percolate and the alarm comes back with "Exit Delay" (as it should).
After the delay, I get a "slamming door" sound effect on my phone (as I should) and I receive the "Away Arming by User . . ." email.
A few minutes later, when I go to my EyezOn alarm page, it reads "Off-Line".
And I receive the "Network Supervision Fault" email about 10 minutes later.
I have remote control of the power to the alarm system so I power down the alarm and the battery backup (i.e., no power to alarm panel).
When I power back up the alarm reads "Away Armed" and I receive the "Network Supervision Restore" message by email.
As I am away from the location the alarm is protecting, there is no way to see if the alarm is, in fact, armed.
And, as I've not had this problem(?) before, I have not been on-site to test to see if the alarm retains it's Arm/Disarm status upon power cycle.
After things are normal and I have control of the system, I get the "door opening" sound effect when I disarm the system . . so, normal . . and I retain control of the system once it is disarmed.
Any thoughts?
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Loses contact on arming

Post by GrandWizard »

It sounds like your funky smathome is turning off the power to some networking equipment when armed which pulls the Envisalink offline.

Submit a tech support ticket in the Eyezon portal and one of the techs can look at your log to confirm.
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