EVL4 - Envisalerts server OFFLINE

[jmbinette]

Hi to all,

After numerous tries, I still cannot get my EVL4 module online.
I change my IP to a static DHCP lease.
Also changed my DNS to Google public DNS (8.8.8.8)

The module still resolves to bogus server ie. 255.63.255.255(E)

In my router log, i get :

udp (hidden):4185 8.8.8.8:53 ASSURED
Nov 11 07:54:11 kernel: ACCEPT IN=br0 OUT=eth0 MAC=(hidden) SRC=(hidden) DST=8.8.8.8 LEN=67 TOS=0x00 PREC=0x00 TTL=254 ID=11 PROTO=UDP SPT=4186 DPT=53 LEN=47

Anyone could help with this?

Thanks !

[GrandWizard]

That server IP address is obviously not real and the (E) means the Envisalink cannot communicate with the DNS server. I suspect you have a firewall rule blocking the DNS port or maybe just UDP on that port.

[jmbinette]

Still confused about why I would get and "ASSURED" connection.

Also is this why the module continuously reboots itself ? I see the Leds like the module is rebooting every 15seconds

[GrandWizard]

How old is your firmware? A long time ago the Envisalink would reboot everytime it was given an new server IP. So if it is old firmware, yes, that would explain the reboots.

[jmbinette]

Hi,

Firmware Version: 01.00.100

Is there any possibility to manually upgrade it ?
The DNS seems to pass in my router logs but module reboots itself

No matter what I do, seems like it resolve whatever it is asking to 255.63.255.247