Duo Signal strength

[CheapB]

I have activate LTE yet. I live in a tricky area for cell coverage and the DUO is in the basement and shows zero bars. Is this just because LTE is not activated or is there no coverage and I need to move it?

[GrandWizard]

If the LTE LED is solid green and when you press the status button it shows zero bars, you will need to relocate your device.

[CheapB]

Thanks for the response. I have looked for documentation on this. the LTE is solid green as the other LEDs. When I hit the status button the LTE flashes and the other remail solid. I have been looking for documentation for the DUO (other than the installation guide and the primer) but have not been able to find any.

[GrandWizard]

You should submit a tech support request from the Eyezon portal as that pattern is not correct.

[CheapB]

Thanks. support confirmed 2 bars, but did not comment on the LED pattern.