Yesterday evening when I armed our system I received no notification. "Eh?" Disarmed and re-armed. No notifications. Likewise no notification this morning when my wife disarmed the system.
Something down or broken?
Not Getting Notifications
Moderators: EyezOnRich, GrandWizard
Re: Not Getting Notifications
Still wasn't getting notifications as of last evening. This morning, when my wife disarmed the system, they were back.
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- Posts: 2
- Joined: Fri Jun 24, 2022 4:19 pm
Re: Not Getting Notifications
I haven't been getting notifications for about 2 weeks. iPhone 12 device. yet everyone else in my family are receiving notifications on older iPhones with a short delay.
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- Posts: 2
- Joined: Fri Jun 24, 2022 4:19 pm
Re: Not Getting Notifications
okay figured it out...delete the app on your iOS device; reinstall it; and allow notifications. This new platform that they are using you will notice a delay in receiving push notifications about 1 mins !
You will also have to edit your contact for the iOS device; for some reason it doesn't recognize your previous device.
You will also have to edit your contact for the iOS device; for some reason it doesn't recognize your previous device.
Re: Not Getting Notifications
I have never received notifications from EyezOn after installing the unit this year. I have set up contacts and devices on the website and the mobile app. Not sure what I am doing wrong.
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- Posts: 2306
- Joined: Tue Nov 16, 2010 4:08 pm
Re: Not Getting Notifications
Submit a tech support request from the Eyezon portal. You may not have programmed your panel to send notifcations.
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- Posts: 1
- Joined: Mon Sep 12, 2022 11:00 am
Re: Not Getting Notifications
I was getting notification this morning to both email and text. Now I'm not getting any notifications. I can look the app and web page and it tells me activities.
Re: Not Getting Notifications
It would be great possibly in the next app update that you can add custom push notification sounds. Thank You
Re: Not Getting Notifications
Yes please. Add custom sounds for iPhone!