Notification when cellular disconnects

Information and support for EnvisaLink modules.

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dougpark464
Posts: 21
Joined: Tue Aug 29, 2017 6:18 pm

Notification when cellular disconnects

Post by dougpark464 »

Does anyone know if it's possible to be notified on the App or email if the cellular connection on the Duo disconnects / reconnects? This is assuming the primary internet connection is connected. I want to monitor how frequently the cellular disconnects.

The DSC panel keypads do not show the cellular disconnect trouble as well.
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Notification when cellular disconnects

Post by GrandWizard »

Yes, this is all logged in your user log. It is under the "troubles" group for notifications.
dougpark464
Posts: 21
Joined: Tue Aug 29, 2017 6:18 pm

Re: Notification when cellular disconnects

Post by dougpark464 »

Thank you. This is perfect.

Also, is there any way to inform the DSC panel of the cellular or network issue so it shows on the keypad? I recall seeing the issue on the keypad when we had DSC cellular uplink. Thx.
GrandWizard
Posts: 2319
Joined: Tue Nov 16, 2010 4:08 pm

Re: Notification when cellular disconnects

Post by GrandWizard »

If you have Envisalarms you can request this feature for loss-of-communication with the central station whether that be over IP or LTE.
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