Arm/disarm while on LTE

Information and support for EnvisaLink modules.

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John56
Posts: 1
Joined: Fri Oct 11, 2024 12:27 pm

Arm/disarm while on LTE

Post by John56 »

Greetings.... My apologies in advance if this has been discussed before, I searched but couldn't find it. I have a Duo which was installed some time ago and never had the need to arm/disarm while on LTE backup. Today my Internet was down and I needed to arm the system but couldn't do it because the system was on LTE backup. Isn't arming/disarming available with LTE? What am I doing wrong? Thanks!
GrandWizard
Posts: 2320
Joined: Tue Nov 16, 2010 4:08 pm

Re: Arm/disarm while on LTE

Post by GrandWizard »

Yes, if you are on the full LTE plan. If you are on the LTE light (level 1), then you can only get notifications.

Submit a tech support request from your Eyezon portal and one of our techs can better address your issue.
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