Local network access user/user login does not work

[ThisIsLuke]

I am pulling my hair out here. I just purchased an Envisalink 4, I have it up and running and connected to my DSC panel. I am unable to login to the module locally from going to the IP address of the Envisalink 4. When I go to the IP address of the module it pops up with a prompt for username and password. I enter "user" for username and "user" for the password but it just asks me again, it does not work.

Trying to navigate the documentation on this is frustrating. First there appears to be two websites, eyezon and eyez-on, well okay I tried logging into both and sending a reset local password command, neither work. The EyezOn User Guide doesn't say what the username and password are, I found the user/user thing on a older quick start guide. How does I get into this damn thing locally?

Edit: I tried jumping the RST reset header and the lights turned off and unit reset, still user/user does not work!

[GrandWizard]

You must have an EVL4MAX. There was a single page manual that came with the Envisalink that explains that the default password is the last 6 digits of your MAC address, not "user".

[ThisIsLuke]

Thank you, that was it. What is the difference between the 4 and the 4 max, I can't find it on the eyezon website?

[GrandWizard]

There are no differences other than the local password. We don't differentiate between the two at Eyezon. We've been told there may be more features added to the 4MAX in the future as there are no memory constraints as with the original EVL4.

[dotparsley]

Thank you, that was it. What is the difference between the 4 and the 4 max, I can't find it on the eyezon website?

It's basically the same.

[jourrevival]

It sounds like you may need to perform a factory reset on the Envisalink 4 to restore the default username and password. After resetting, try using "user" for the username and "user" for the password again, and ensure that you are using the correct IP address assigned to the module.

[nibiru]

You must have an EVL4MAX. There was a single page manual that came with the Envisalink that explains that the default password is the last 6 digits of your MAC address, not "user".

Thank you @GrandWizard

It would be helpful it this information was placed in the user guide.