EVL3 notifications

[DonsHobby]

Hi all. I've had an EVL3 for a long time. I used to get alerts from Eyezon on my phone but nothing is working now. Here is what I did so far:
- I deleted all "contacts" and added a new one. The only choice I have (on Rogers) is email I think. So I did that.
- I have that contact set up to receive alerts for arms/disarms, etc.
- After arming/disarming, I'm not getting any notifications.
- The EVL3 is on " 01.12.203A" firmware. So almost up to date.
- When I log into the Eyezon portal, I don't see any arm/disarm activity. BUT I do see events for zones (only if disarmed of course).

So I guess my questions are:
1) First off, as a Rogers cell phone user, is email notifications the ONLY way to get alerts on my phone? I thought I could still get PUSH notifications through the app?? Really confused here on this part. I've read the docs and I'm really NOT sure how to get PUSH notifications through the app on the phone.
2) Should I be seeing arm/disarm events in the eyezon portal?
3) Why is my new "Contact" not getting any email notifications? I had set up my brothers system and this was working for him (he has an EVL4 on apparently version 136. So way out of date. But at least it works.

On my brothers EVl4 with 136, I do indeed see the arm/disarm events in the log. But not on my EVL3 system.

Anyhow, not sure where to go at this point. Anyone? @GrandWizard?

EDIT: BTW my panel is a Vista20. I can arm/disarm from the app and the eyezon portal no problem. Just no notifications.

[GrandWizard]

Hi, you should submit a tech support request from your Eyezon portal so a tech can give you a definitive answer as to what is wrong with your system. But for the the benefit of others....

1) You get PUSH notifcations just by installing the app on your phone. Once done you will see a new contact on your system for the phone.
2) On a VISTA panel you need to program the panel to send these alerts. If you don't see them in the log, then the panel is not sending them. If you had them in the past then someone has changed your programming.
3) See #2

[DonsHobby]

Thanks.
- Alright I'll create a ticket.
- In general, nothing has changed on my system. I'm the only one who programs it.
- When I reinstalled the app on my phone, it did NOT create a user.
- The ONE change in the past year is a new router. However, from the eyezon portal I am able to see my system and arm/disarm it. So does that indicate that everything is all well with the router settings? Hmmm. Maybe it's something to do with that.

EDIT: WAIT. Now I am seeing the "new user" that was created from the app install. This is getting weird. It wasn't there awhile ago. But still no push notifications for arm/disarm (or events in the log either)

[GrandWizard]

Hi, just to close the loop for other users, this customer came into tech support and we could look at his account. He hasn't programmed his panel to send any opening/closing reports (*65 and *66) so this is why there are no alerts generated. Honeywell customers need to complete all of the programming steps on pages 9 and 10 of the Honeywell installation manual.

[DonsHobby]

Actually that's not true. Using this document here (https://www.eyez-on.com/EZMAIN/EyezonEn ... nGuide.pdf) I went completely through the programming for the Vista 20P from steps 3 to 23 and redid it (the Honeywell system does NOT show the current programming, so all you can do is redo it). I programmed them all to exactly what the doc said.

Still NO events logged for Arm/Disarm OR alarms for my EVl3

The EVl3 is properly pushing data out the TPI and my SmartThings driver IS receiving the Arm/Disarm/Alarm events no problem.

But for whatever reason, the Eyezon is not reporting ANY of those events.

Zone changes are showing. As are TPI Session Connect/Disconnect. And of course I can arm/disarm from inside the Eyezon website and app.

But that's it. I'm at a loss. I'm not sure where to go from here. I've also powered down the panel/EVL3 several times and moved it off my VLAN as well. Nothing helped.

Any suggestions?