Fedback from monitoring customers?

[GrandWizard]

Is this statement correct? A user will get an Envisalarm FTC message if their 2DS losses connection to all 3 of CML’s servers (for any reason), whether or not their 2DS has a connection with EyezOn.

If you don't have a connection with the EyezOn servers you will get a different message, you get a Network Supervision Fault instead.

[Bill D]

OK, I understand - my connection to CML is always supervised if I pay attention to the messages that I receive.

[GrandWizard]

And you can always check the status of your Envisalarms connection on your local Network page. It will not only tell you if you're online or not, but which server you are attached to (COM 1,2,3)

[Bill D]

And you can always check the status of your Envisalarms connection on your local Network page. It will not only tell you if you're online or not, but which server you are attached to (COM 1,2,3)

Thanks. However, I'm only that house about 50% of the time, so is there a way to see my CML connection status on the Portal, remotely? I looked around and didn't see it.

[GrandWizard]

No, I don't think you can. But that's a great idea.

I know its reported as we see it on our tech-support dashboard so there's no reason it can't be in the user portal.

I'll put a request into the portal guys.

[Bill D]

That would be a nice - at the top of the Envisalarm Status page (the first place I looked for it).

I suspect you have many “2nd home” users like me that see your Remote features (like multiple zone followers ) as way more valuable than Local features.

[sokoloff]

What sokoloff is saying isn't true. CML doesn't do network supervision, we do the network supervision and as most of you know it works quite well (too well sometimes ).

As an Envisalarm customer you are responisble to make sure your equipment is working and when we detect that it is not, you will receive a Network Supervision notification. If you choose to ignore this situation for almost 6 weeks then there is nothing we can do for you.

Bill D, the situtation you describe cannot happen. In the event all three of CML's redundant servers become unavailable, you would receive a special Envisalert called "Envisalarm FTC" (Fail to Communicate). Nobody has ever received this message because CML's server's have never failed, at least not all three of them at once.

We care very much for our customers and take our Envisalarm service very seriously. Hence we take the posting of misinformation on our forum very seriously as well.

Update: My original post had the salutary side-effect of an email message arriving from Eyez-On addressing my problem. The email claimed that Eyez-On had already sent me one email, and that they were now re-sending it in response to my post. I never received the original--I suppose GMail could have lost it, but that would be surprising. I am not sure how this explains why none of my phone messages were returned, but I suppose that they can claim that the errant email was the reply. He said, she said.

I will concede that I did not have the notification configuration set up properly. I made the mistake of configuring my contact information but not assigning it to a "device" (alarm system)--you have to do this even if you only have one device. I never received any general guide to setup, and the correct configuration was not intuitively obvious to me. And there is no warning on the website that your settings will not actually result in any notifications being sent because you have not defined a contact, or if you have a contact it is not assigned to a device. I would recommend to all new monitoring customers that they test their configurations extensively so that they catch any errors in configuration like this.

Finally, the GrandWizard might try a less testy tone unless he truly believes this was Eyez-On support's finest hour.