Mobile App Problem

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

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dmacaskill
Posts: 40
Joined: Thu Mar 17, 2011 6:51 pm

Mobile App Problem

Post by dmacaskill »

Hi, I getting the error below on my blackberry when accessing the eyez-on mobile app:

"Only basic authenticated HTTPS proxy server is supported"

I havn't changed anything and am wondering if you are having issues?
dmacaskill
Posts: 40
Joined: Thu Mar 17, 2011 6:51 pm

Re: Mobile App Problem

Post by dmacaskill »

Just to add to this...I am getting an invalid username/password from your website also. Please let me know if there is something going on. Thanks.
dmacaskill
Posts: 40
Joined: Thu Mar 17, 2011 6:51 pm

Re: Mobile App Problem

Post by dmacaskill »

ok, I can now login to the website but the mobile app still gives same error.
dmacaskill
Posts: 40
Joined: Thu Mar 17, 2011 6:51 pm

Re: Mobile App Problem

Post by dmacaskill »

Hi, I seem to be having issues with anything with https:// so seems to be a global problem with my blackberry. I'll have to investigate as I'm on a BES and maybe a change was made that I didn't know about. When will you be creating a blackberry/iphone app?
GrandWizard
Posts: 2276
Joined: Tue Nov 16, 2010 4:08 pm

Re: Mobile App Problem

Post by GrandWizard »

Hi there. We did a fairly major server migration last week and it is possible your mobile credentials are no longer valid. Re-generate yourself a new mobile link from your account page. That should fix this.

Anyone else have a mobile browser issue recently are asked to do similar.

M
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