Now Alarm Relay has called twice saying they are receiving either "invalid" or "blank" reports from our alarm system phone number. I have their Boldnet/Elink access and when I look at the codes they are getting, it all seems to make sense to me...open/close reports.
I am wondering a bit if they are claiming these are "invalid" since I do not pay AlarmRelay for the additional Open/Close monitoring. When I asked the rep on the phone they said they would open a trouble ticket and someone from their maintenance department would call me during the week.
We use POTS for monitoring, and I can hear the dialer click over when we arm/disarm the system. Obviously this is due to my making the reports active so they will be reported to the Envisalink.
Anyone else experience something similar? I will call into AlarmRelay next week to speak with a tech, however I have had better luck posting here
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