stopped getting sms alerts for certain zone types

[dsmith2128]

I have an envisalink 3 installed in a vista 20p panel. I have been getting alarm alerts fine up to a few weeks ago. Now I will get an sms alert on a perimeter zone type like a window fine but I do not get an alert for an entry/exit alarm or my motion detector(int follower zone type). Anyone have any ideas? Arm/disarm alerts work fine. it's only the entry and motion alarms that I do not get. report codea are set to 10 and NOT 00. Any help would be appreciated, thanks.

[GrandWizard]

If you're referring to a zone follower, please look at the FAQ.

http://forum.eyez-on.com/FORUM/viewtopic.php?f=11&t=463

[dsmith2128]

No, I'm not using zone followers. Only windows will send and alert, not the doors or motion.

[GrandWizard]

Send a support request in from your Eyezon Portal account and we'll see if there are some flags on your system or not.