Several problems

[noel]

EYEZ-ON,

The hardware installation went very well and the configuration was manageable. I would appreciate help with the following problems:

[1 - SMS: MISSING MESSAGES] I receive SMS for zone followers, but none for when the system is armed (stay, away, instant) nor disarmed.

[2a - MOBILE: INCORRECT STATUS] When I browse to the EyezOn mobile page and click on my named Envisalink device, the status page always shows "Partition 1 Busy" with an image of an unlit LED, regardless of whether or not the system is ready, armed, or unready (with faults).

[2b - MOBILE: COMMANDS DONT WORK] Also on the mobile page, there is a "Commands" button which brings up a menu of operations after which I get prompted for a passcode. Those operations never do anything. I've also tried with my firewall turned off.

[3 - PORTAL: STATUS MISSING] When I login to the Eyez-On portal and click on my named Envisalink device to get to the page with the Status,EnvisAlarm,EnvisAlert.... toolbar, the Status section of that page is empty. I've seen screenshots (e.g., http://www.eyezon.com/?page_id=176) where there is an icon indicating system state and some buttons (e.g., Disarm, Command).

Regards,
Noel

[GrandWizard]

I looked up your account and you didn't complete any of the programming for Honeywell systems.

[NonTech]

I looked up your account and you didn't complete any of the programming for Honeywell systems.

Here is th elink to the require Honeywell setup procedure:


https://www.eyez-on.com/EZMAIN/evl3honeywell.php

Also, I would blockout your MAC Address Number in the attachment (if it is the "real" number).

[noel]

Thank you for the feedback.

I looked up your account and you didn't complete any of the programming for Honeywell systems.

I did complete all steps under Parts 1 and 2; after all I'm getting SMS for zone faults and can see faulted zones on the EnvisAlerts and Eyez-On websites. But I'll go through the steps again and report back.

Regards,
Noel

[noel]

The problems and symptoms I reported (unable to arm but getting zone faults, missing web parts) were caused by using the wrong keypad address on the Envsalink Configuration.

Thank you for your prompt attention.

[GrandWizard]

I did complete all steps under Parts 1 and 2; after all I'm getting SMS for zone faults and can see faulted zones on the EnvisAlerts and Eyez-On websites. But I'll go through the steps again and report back.

Regards,
Noel

Zone faults happen even if you did no programming at all.

Also, I checked your account again and you still haven't completed Part 2 Section 2 (LRR programming). Without this you will not receive any events (other than zone followers which are synthetic).

[noel]

GrandWizrd,

That might explain why I haven't been getting arm/disarm events. I'll set field 29 tonight.

Thank you for being meticulous and your continued attention.

Regards,
Noel