Police PIN Entered

[bobone]

Hi,

This could be a question for DSC, but I have'nt seen anything around the topic.

What does "Police PIN Entered" mean? Sounds scary. Especially as noone entered anything during the test copied from the Portal.

"Recent events:

2011-04-21 15:33:26 - Snickarbod Alarm Restoral
2011-04-21 15:33:25 - Snickarbod Alarm
2011-04-21 15:33:22 - Garage Alarm Restoral
2011-04-21 15:33:18 - Garage Alarm
2011-04-21 15:33:15 - Garage Alarm Restoral
2011-04-21 15:33:09 - Police PIN Entered
2011-04-21 15:33:09 - Garage Alarm
2011-04-21 15:33:06 - Snickarbod Alarm Restoral
2011-04-21 15:33:04 - Snickarbod Alarm
2011-04-21 15:31:36 - Snickarbod Alarm Restoral
2011-04-21 15:31:32 - Snickarbod Alarm"

Any one know what this is?

Bob

[GrandWizard]

Hi there, if you lookup "Police Code" in your DSC installation manual you should see a note about this. Basically the panel will generate this event if two zones go into alarm within a short period of time.

[bobone]

Hi,

That was kind of my guess, but the phrasing: "Police PIN Entered" is really quite misleading and scary!

Is this an orginal DSC event phrasing or an Eyez-on phrasing?

Bob

[GrandWizard]

Yes, that's verbatim what you would see on a DSC keypad.

To be honest, I've never seen that event before.

[brandonlive]

Is "Police PIN Entered" really the language DSC is using, or is it possible Eyez-On is mislabeling it? The DSC manuals, reference guides and keypad system logs I have all say "Police Code" or "Cross Zone Police Code."

As the above messages note, this message just means two alarms were tripped in a programmed short period of time, suggesting a legitimate burglary rather than a false alarm. It's a code from the panel that the monitoring company should call the police. There is no police "PIN" and no pin is "entered" so the "Police PIN Entered" message (wherever it comes from) doesn't seem like the right text to accompany this.

On an unrelated but similar note, when I use *9 to arm there is a typo with a letter "o" replaced with the number zero: "No Entry Arm Mode (*9 Access C0de)"

If these are setup by Eyez-on and aren't fixed by DSC, it would be great to get the messages updated.

[GrandWizard]

The event names are what were taken from a PC5400 verbatim. This was in 2006 so it may have changed but this is what was displayed on the screen when that event happened.

That "C0de" label has been a filed bug for over a year. Argh. I will try and bump it.

[mahubbard68]

Hi - new to the board, but have had eyez-on for two years.

I just received the "Police Pin Entered" e-mail as well this morning (I did walk through two zones, so it is consistent with the descriptions earlier). I have two questions:

1. Is there a way to change that phrasing? I understand it comes from DSC (and maybe that is where I need to go), but it would be nice to be able to have it say something else not quite so ominous! It had me wondering if I accidentally entered the panic code and the SWAT team was going to come through the windows.

2. Does any additional information (other than multiple zones were tripped) get sent to the monitoring service as a result of this 'Police Pin Entered'?

Not sure if this is the right place for these questions, but the thread was certainly helpful! Big fan of the Eyez-on!

Cheers,
Mark

[GrandWizard]

1. We're going to change it.

Oh, and that C0De this is fixed.

2. Yeah, they get a signal indicating a crossed-zone was tripped.