Flaky Setup

[jlatham]

I initially set up my Envisalink 3 with my Honeywell Vista 20P about a month ago. For about 2 weeks, everything worked great. I have 2 keypads and 6 wireless sensors (no extra monitoring or sirens or anything), so it's a pretty simple panel that I wired myself.

About a week ago, the Envisalink stopped working. For a brief time, I got constant network supervision fault & restore notifications. Then it faulted and never came back. I initially believed that my network hardware was having issues even though none of my other network equipment (camera, NAS, etc) had any problems. Reboot of the wireless router had no effect as did switching the cable to a different port.

So then I opened up my panel. The KEYB light was flashing, when the quick start guide indicates it should be solid. So I figured something was wrong there and cycled power to the Envisalink. On the reboot, KEYB was now solid, but now I have the Check Long Range Radio fault.

I thought this would be due to the reboot of the Envisalink, but the fault will not clear no matter how many times I enter my code. My security system redetects the fault every few minutes unless I uninstall it using the installer code. This of course defeats the purpose of having the Envisalink.

One other oddity: although the KEYB light indicates that the Envisalink has an IP address, it is no longer accessible on my local network. The router has no record of it asking for an IP address and a network trace (Wireshark) doesn't show any traffic coming from its MAC address (though I wonder if this is my router kindly not forwarding all traffic to my laptop for monitoring).

And here's the kicker that makes me wonder if it's really some kind of hardware problem: If I touch my panel AT ALL, the LEDs go crazy flashing for a second and then restore to normal. It leads me to believe that I have some kind of grounding issue, ESD, or a loose wire going on with this thing, but I can't visually find anything wrong.

Any assistance or advice would be appreciated.

[GrandWizard]

Yeah that sounds like a loose power cable, either on the AC side (terminals 1/2) or on the DC side, terminals (5/6).

[jlatham]

So I have triple checked my panel wiring and everything in there is ok (i.e. I removed power & battery and checked for continuity on things that should be connected and no continuity between pins that shouldn't). I also checked the resistance on the wires going to the board from the panel, and each checked out as no resistance so I have solid connections.

So with the wiring question removed, my issue stands that:
1) This thing used to work
2) It is now giving the Check Long Range Radio fault (i.e. device not talking to panel). Since I didn't touch any of the settings either on the board via the web interface OR via the panel programming since it was working, I don't think it's a settings issue like most people seem to run into.
3) The LEDs on the board indicate that everything's working properly, it has an IP address, etc.

Any other ideas? Any chance it's just a bum board? Even though it was working, it wasn't working for very long before it started dying.

[jlatham]

...one other question. How much of a network stack is implemented on the device? If it had an issued IP address (which I don't think it does, even though the LED reports it's linked), would it respond to pings?

I guess it doesn't matter. If I run a reverse ARP lookup, my computer is reporting that it can't find the MAC address of the board on my LAN.

So my panel reports that the board's not talking to it.
My computer and router both think the board's not talking to it.

I'm feeling the board LEDs might be lying when they report everything is OK. Does this thing come with any kind of warranty?

[GrandWizard]

You should attempt a factory reset. Your power problems may have screwed up the board's non-volatile memory settings.

http://forum.eyez-on.com/FORUM/viewtopic.php?f=11&t=365

[jlatham]

Finally had time to try this today. Factory reset didn't work. One odd thing; it looks like pin 3 is labelled SI, not pin 2 like the instructions state? Any ideas?

[GrandWizard]

No, its Pin 2 and Pin 5.

Send a small (5 second) video of the power-up sequence on your Envisalink to support@eyezon.com. We'll take this offline as it is specific to your installation.