Have to Reboot After Triggering Alarm to Resume Alerts

[tra925]

I recently installed an EVL3 and things seem to be working correctly with the exception of alerts following an alarm being triggered. I've tested the system a few times, and the first time I trigger an alarm I receive an alert, but after that I don't receive any alerts (zone followers don't show up in the portal either) until I power down the whole system and restart. I do make sure to acknowledge the alarm on the keypad each time as well. I'm new to envisalink and alarm systems in general, so any comments/ideas would be much appreciated.

[djrobinsadsc]

questions first ....

Which panel are you using ? IF it s DSC i can suggest:

Checking the keypad ( LCD version) pressing * 6 Master code and with the arrow scroll to the section that says " Event Buffer"

This has toggle options using the * key which show Time, Event Type and Restoral

by the sound of things you are experiencing what we refer to as a Swinger shutdown on the zones.

This can be programmed for not activating as well as a longer count of zone triggers they are also reset at 12am evrey morning if the system is still had not been disarmed as yet

[tra925]

Thanks for the response Robin. I should have mentioned before - I have a Vista 20P panel.

[GrandWizard]

Vista's require you to acknowledge the alarm twice (user code + 1). Otherwise it just sits in the opening-after-alarm state and you won't get zone followers.

[tra925]

Does that mean I need to enter my code + 1 three times while an alarm is in process? Once to turn it off, then twice to acknowledge it? That would be my problem if so. I only entered it once to turn it off, then once to acknowledge it and clear it from the keypad screen.

[GrandWizard]

No, it is just twice. Once to disarm, and once to clear the alarm.

Submit a support request and we can look at your logs.