Envisalink 3 Not Communicating

[lesdsc]

My Envisalink 3, which had been working fine, stopped working on 4/13/14, with this message: "Network Supervision Fault".

Since then, I get the message "Your Device Is Not Communicating With Our Servers."

I've tried changing cables; restarting switch; restarting router; restarting DSC panel (removed both battery and AC power).

Nothing seems to help.

Anyone have any ideas to solve this problem?

Thanks,

Les

[lesdsc]

If anyone else has this problem, after trying many different things, the only solution I found was to perform a hardware reset of the EL3, following these instructions:

http://forum.eyez-on.com/FORUM/viewtopic.php?f=11&t=365

You have to be VERY careful to short only pins 2 and 5 (on the EL3) and not any other pins. I used an old DIP cable and shorted the other end of the cable to avoid accidentally shorting out anything else on the board.

It worked.

Les