Low Battery Alarm Vista 15P

Information and support for EnvisaLink modules.

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mdbor
Posts: 2
Joined: Fri May 16, 2014 9:59 am

Low Battery Alarm Vista 15P

Post by mdbor »

I am receiving a "Device Low Battery" alarm from a Vista 15P panel with Envisilink 3. I am 2000 miles away, so cannot check the system in person. All the zones on the chart are black. Does anyone know if there is a way to determine remotely with the web portal if it is a wireless sensor battery or the main 12v panel battery?

Mike
GrandWizard
Posts: 2375
Joined: Tue Nov 16, 2010 4:08 pm

Re: Low Battery Alarm Vista 15P

Post by GrandWizard »

Submit a support request with your query and we can see if there is any additional telemetry to help you out.
mdbor
Posts: 2
Joined: Fri May 16, 2014 9:59 am

Re: Low Battery Alarm Vista 15P

Post by mdbor »

Thanks, Grand. I got someone to investigate and found a cracked, bulging main battery. All better now. Love this gadget.
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