Line cut errors?

Information and support for EnvisaLink modules.

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mloyd
Posts: 6
Joined: Sun Dec 11, 2011 10:37 am

Line cut errors?

Post by mloyd »

Has anyone else received line cut errors? I've seen two in the last 12 hours (no lines have been cut). If I send commands through mobile portal they stack up in the queue. I have internet access, so I don't think it's a connectivity issue. I'm able to connect to the 2DS locally, all indicator lights appear normal, so I don't believe there is a fault with the module.

Does anyone know of an issue with the Eyez-On side?
GrandWizard
Posts: 2272
Joined: Tue Nov 16, 2010 4:08 pm

Re: Line cut errors?

Post by GrandWizard »

There has been no service issues, all Internet connections show green.

Email your MAC to support@eyez-on.com and we can see what's going on with your setup.
mloyd
Posts: 6
Joined: Sun Dec 11, 2011 10:37 am

Re: Line cut errors?

Post by mloyd »

If it's any help, I just sent a 'StayARM' command. I can verify connectivity and can ping the module locally. The panel has yet to arm after more than 5 minutes.
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