Support request - no answer ?

[olehir]

Hello

I've opened a support request through the Eyez-on portal one week ago.
I've received a Support Ticket Confirmation by email, but I've received no answer.

Is there maybe another way to contact support ?
did you encounter the same issue with Eyez-on support actually ?

Best regards
O.

[GrandWizard]

We answer all support tickets. If your issue has no information in it or doesn't relate to support sometimes they are closed immediately. What is your ticket number and I'll follow up for you.

[olehir]

Thank you very much for your message.
I've received the following Support Ticket Confirmation # : 15728

Best regards,
O.

[GrandWizard]

Sorry, there is no record of that ticket number. Please re-submit and we will help you today.

[olehir]

hello,

I've submited a new SR.

I've received the following confirmation by email :
Objet : EyezOn Support Request - Ticket ID 15786
Support Ticket Confirmation 15786
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team

Best regards,
O.

[onic3]

Hello,
I am checking to see if Eyez-On can also assist with an issue I have on the following ticket #:

Support Ticket Confirmation 15879

Your support ticket has been generated. You will receive a reply within 24 hours.


Regards EyezOn Support Team

It has been about 5 days since tech support ticket got created and so far have not received any response. I will appreciate if anyone can provide some guidance.

[GrandWizard]

That ticket number shows as "abondoned", which is strange as you shouldn't have got an email if the request was cancelled. I am sorry but could you resubmit?

[onic3]

Absolutely, I have resubmitted a support request:

On Oct 31, 2014, at 12:00 PM, noreply@EYEZ-ON.com wrote:


Support Ticket Confirmation 15910

Your support ticket has been generated. You will receive a reply within 24 hours.


Regards EyezOn Support Team

Please let me know if you need more information

Kind Regards