New EnvisaLink 3 - Activation problems

[preppynation]

Hi all,

I'm brand new to this, please forgive any stupidity on my part!

I just installed an EVL-3 in my DSC 1832, and I think I did it right. I'm able to get to it from inside my home network. However, when I try and activate it via the eyezon.com site, even after the suggested 10 minutes (actually about an hour and a half so far) it still is greyed out.

On the unit itself, I see that the Envisalerts Server is listed as 53.160.107.214, but the status is offline.

Am I missing something? I tried to search for this on the forums but came up empty.

Many thanks, in advance!

[GrandWizard]

That isn't one of Envisacor's alerting servers IPs.

Have a look at this FAQ, specifically DNS problems.

http://forum.eyez-on.com/FORUM/viewtopic.php?f=11&t=218

[preppynation]

Thanks so much! I'll give that a shot tonight and post back.

[preppynation]

It worked! My home router and DSL modem are one device, but I was able to configure the DHCP settings to give the EVL-3 my ISP's DNS servers rather than the router itself.

Thanks so much, appreciate your response. Now to figure out what else I can do with this!