"Error: Panel Not Connected"

Information and support for EnvisaLink modules.

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DianneB
Posts: 1
Joined: Wed Jan 06, 2016 11:38 am

"Error: Panel Not Connected"

Post by DianneB »

I have a DSC PC1616 panel with an EnvisaLink4 and I have set up an account with Eye-On.

From my local computer I can connect to Envisalink4 and everything works properly but when I try to access the panel through my EyeOn account I get the error message "Error: Panel Not Connected, Check Wiring or Registered As Wrong Panel Type"

How do I see what "panel type" is assigned to this account and change it if needed?
GrandWizard
Posts: 2375
Joined: Tue Nov 16, 2010 4:08 pm

Re: "Error: Panel Not Connected"

Post by GrandWizard »

You can't really. Just submit a tech support request from your Eyezon portal.
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