Yes this is a known problem with Honeywell panels. Unlike DSC panels, you cannot separate which signals go to the dialer and which signals go to the external communicator. So if you want opening and closing reports, they must go to both interfaces.
There is a service called "Synthetic Openings and Closings" available to Envisalerts+ customers whereby the alerting server will create a opening and/or closing report without having the panel do it. The only downside to this service is that you don't know which user opened or closed the system, just that it happened.
EVL4 Installation questions
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