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Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Sun Apr 13, 2014 9:19 pm
by maizerage
Has anyone else been experiencing a delay in the alerts they receive for the zone followers.
I got an alert tonight at 8:05 PM for one that was from 6:29PM. In the text/email message it will say the appropriate time the action took place. There is just a substantial delay in me receiving the alerts.
Anyone have any ideas? Thanks in advance!!!
Re: Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Sun Apr 13, 2014 9:56 pm
by GrandWizard
It is always a delay with your ISP's mail servers or for some reason your mail server is deffering your mail. Alert emails are sent within one second of the actual event.
If you email support with the event we can give you the actual log entry showing the email queue and the receive receipt. This can be useful when talking to your ISP's tech support about the issue.
Re: Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Mon Apr 14, 2014 10:24 am
by jamson
I Have noticed the same thing, a few times it also showed offline when i logged in. Is it possible the servers you guys have are having some issues?
Re: Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Mon Apr 14, 2014 10:46 am
by GrandWizard
If you tried between 10:00AM and 10:30AM EDT, we had to restart Alerts0 and Alerts3 to install some software. In each case the portal would show unavailable for a period of about 5 minutes.
This was unscheduled as they didn't think they needed to do a restart of the reporting engines.
This had nothing to do with alerts, they were unaffected.
Re: Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Tue Apr 15, 2014 4:03 pm
by dcuste
On April 14th, starting at 1642 PDT, I had some events delayed 32 minutes and everything after that was delayed about 10 or 15 minutes. Today I'm getting events sent from
noreply@eyezon.com rather than
noreply@envisacorp.com. They come in within seconds.
Re: Delay in Alerts April 12 & Today, April 13 Sporadically
Posted: Fri Apr 18, 2014 1:15 am
by Flyct
I had the exact same delay on the same days. It cleared up for a while but tonight same thing. I set alarm about 30 minutes ago and still no text or email alerts.
It cannot be my mail server and it has to be eyezon email sending server delay because I have alerts sent to my yahoo ISP and my Verizon iPhone both alerts arrive simultaneously late. Sometimes hours after the event.
I submitted a ticket last Saturday, ticket # 14692 and I still have not received a reply from tech support in reply to that ticket.
I submitted another ticket tonight, ticket # 14724. It's been 30 minutes since closing event yet no text to my Verizon cell phone or my yahoo email again.
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Support Ticket Confirmation 14692
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team