EVL-3 connectivity issues
Posted: Tue Sep 02, 2014 5:19 pm
Hi,
I purchased and installed an EVL-3 a few weeks ago, on a DSC panel. Everything worked fine at install.
More recently, I had noticed that I had intermittent problems (generally more problem than success) controlling the panel from the website. I had installed it using a wireless point to connect to the EVL-3's ethernet port, and thought maybe the problems were due to the wireless bridge going up and down.
To fix that, I hard-wired a network run from my router (an Actiontec 1424) to the EVL-3. I tested and verified that that cable and port work fine by using a laptop. However, I'm still experiencing the same mostly-down intermittent behavior.
The primary problem seems to be that I can't consistently ping the EVL-3 on my local network, nor can I (not surprisingly) log in to the internal web portal it has. Every now and then I will get a clean ping from a computer on my internal network, and then I can briefly log in to the portal, at which point the EVL-3 will instantly and perfectly control my DSC panel.
I've tried disabling all firewalls, changing QoS, etc., to no avail. It feels to me like there's something intermittently wrong with the EVL-3's network port/hardware, because I can ping other devices on my network without an issue, consistently.
If there's some problematic router or network setting that would usually but not always block *internal* connectivity to the envisalink portal (I try http://envisalink or its actual IP address, which I've made static--there are no address conflicts), I'd love to change it, but I'm concerned I may need a new EVL-3 at this point.
Thanks,
Ben
I purchased and installed an EVL-3 a few weeks ago, on a DSC panel. Everything worked fine at install.
More recently, I had noticed that I had intermittent problems (generally more problem than success) controlling the panel from the website. I had installed it using a wireless point to connect to the EVL-3's ethernet port, and thought maybe the problems were due to the wireless bridge going up and down.
To fix that, I hard-wired a network run from my router (an Actiontec 1424) to the EVL-3. I tested and verified that that cable and port work fine by using a laptop. However, I'm still experiencing the same mostly-down intermittent behavior.
The primary problem seems to be that I can't consistently ping the EVL-3 on my local network, nor can I (not surprisingly) log in to the internal web portal it has. Every now and then I will get a clean ping from a computer on my internal network, and then I can briefly log in to the portal, at which point the EVL-3 will instantly and perfectly control my DSC panel.
I've tried disabling all firewalls, changing QoS, etc., to no avail. It feels to me like there's something intermittently wrong with the EVL-3's network port/hardware, because I can ping other devices on my network without an issue, consistently.
If there's some problematic router or network setting that would usually but not always block *internal* connectivity to the envisalink portal (I try http://envisalink or its actual IP address, which I've made static--there are no address conflicts), I'd love to change it, but I'm concerned I may need a new EVL-3 at this point.
Thanks,
Ben