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ZONE FOLLOWERS

Posted: Thu Sep 04, 2014 10:07 am
by dmacaskill
Hi, from what I have been reading, the zone followers option is limited to one zone per device to be enabled unless you subscribe to a service. Is this correct? I have been using this feature since the beginning for multiple door zones and now I can not. Was there any thought to grandfathering those early users to keep this feature enabled for multiple zones?

Thanks.

Re: ZONE FOLLOWERS

Posted: Thu Sep 04, 2014 10:49 am
by GrandWizard
Customers that used multiple zone followers RESPONSIBLY before the switchover of January 2013 can request to have a limited number of multiple zone followers.

Have you considered using an TPI application instead? It would be a lot more responsive then Eyezon zone followers and you get an unlimited number.

Re: ZONE FOLLOWERS

Posted: Thu Sep 04, 2014 4:26 pm
by DaveSin
GrandWizard wrote:

Customers that used multiple zone followers RESPONSIBLY before the switchover of January 2013 can request to have a limited number of multiple zone followers.


Have you considered using an TPI application instead? It would be a lot more responsive then Eyezon zone followers and you get an unlimited number.
How does one request such an action. I did make a request through a "Support Ticket": Confirmation 15618. Hopefully this will suffice. I only need three Zone Followers, all exterior doors.

What TPI application are you talking about and how would one implement such a procedure (Ademco Honeywell System)?

Re: ZONE FOLLOWERS

Posted: Thu Sep 04, 2014 8:38 pm
by GrandWizard