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Support request - no answer ?
Posted: Tue Oct 07, 2014 6:21 am
by olehir
Hello
I've opened a support request through the Eyez-on portal one week ago.
I've received a Support Ticket Confirmation by email, but I've received no answer.
Is there maybe another way to contact support ?
did you encounter the same issue with Eyez-on support actually ?
Best regards
O.
Re: Support request - no answer ?
Posted: Tue Oct 07, 2014 9:14 am
by GrandWizard
We answer all support tickets. If your issue has no information in it or doesn't relate to support sometimes they are closed immediately. What is your ticket number and I'll follow up for you.
Re: Support request - no answer ?
Posted: Tue Oct 07, 2014 10:39 am
by olehir
Thank you very much for your message.
I've received the following Support Ticket Confirmation # : 15728
Best regards,
O.
Re: Support request - no answer ?
Posted: Tue Oct 07, 2014 1:06 pm
by GrandWizard
Sorry, there is no record of that ticket number. Please re-submit and we will help you today.
Re: Support request - no answer ?
Posted: Wed Oct 08, 2014 9:40 am
by olehir
hello,
I've submited a new SR.
I've received the following confirmation by email :
Objet : EyezOn Support Request - Ticket ID 15786
Support Ticket Confirmation 15786
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team
Best regards,
O.
Re: Support request - no answer ?
Posted: Thu Oct 30, 2014 5:36 pm
by onic3
Hello,
I am checking to see if Eyez-On can also assist with an issue I have on the following ticket #:
Support Ticket Confirmation 15879
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team
It has been about 5 days since tech support ticket got created and so far have not received any response. I will appreciate if anyone can provide some guidance.
Re: Support request - no answer ?
Posted: Fri Oct 31, 2014 9:04 am
by GrandWizard
That ticket number shows as "abondoned", which is strange as you shouldn't have got an email if the request was cancelled. I am sorry but could you resubmit?
Re: Support request - no answer ?
Posted: Fri Oct 31, 2014 1:04 pm
by onic3
Absolutely, I have resubmitted a support request:
On Oct 31, 2014, at 12:00 PM,
noreply@EYEZ-ON.com wrote:
Support Ticket Confirmation 15910
Your support ticket has been generated. You will receive a reply within 24 hours.
Regards EyezOn Support Team
Please let me know if you need more information
Kind Regards