EyezOn Forum

Let me start by saying I love the eyezon board, but ...

EVERY time someone walks through my living room, opens a door, opens a window, then I get an email. It is reasonable to get an email if the system is armed, but the system isn't armed. The amount of email is ridiculous. I have asked repeatedly to get this email to stop, but it keeps coming. Does anyone know how to stop this? In gmail, I have marked everything from eyezon as spam. However, if something inadvertently goes into my spam account I have to wade through a mass of eyezon events.

Is there a way to block the board from sending these events to eyezon?

I have emailed and called eyezon support and their response was the email is not coming from eyezon. Here is the header from the email, which clearly shows it is coming from eyezon.com:

Authentication-Results: mx.google.com; spf=pass (google.com: domain of noreply-001C2A009D07@eyezon.com designates 184.106.215.218 as permitted sender) smtp.mailfrom=noreply-001C2A009D07@eyezon.com
Return-Path: <noreply-001C2A009D07@eyezon.com>
X-Received: by 10.50.66.133 with SMTP id f5mr1718102igt.9.1441101607440; Tue, 01 Sep 2015 03:00:07 -0700 (PDT)
X-Antivirus: Avast (VPS 15083101)
Received: by 10.25.31.17 with SMTP id f17csp1918621lff; Tue, 1 Sep 2015 03:00:07 -0700 (PDT)
Received: from alerts0.envisacor.com (alerts0.envisacor.com. [184.106.215.218]) by mx.google.com with SMTP id s96si8065320ioi.17.2015.09.01.03.00.06 for <cartwright25@gmail.com>; Tue, 01 Sep 2015 03:00:07 -0700 (PDT)
Received: (qmail 14005 invoked by uid 1000); 1 Sep 2015 10:00:06 +0000
Message-Id: <20150901100006.14004.qmail@alerts0.envisacor.com>
X-Antivirus-Status: Clean
Received-Spf: pass (google.com: domain of noreply-001C2A009D07@eyezon.com designates 184.106.215.218 as permitted sender) client-ip=184.106.215.218;
Delivered-To: <my email address>
Security Event: Opening By User Code 40

Do you perhaps have zone followers enabled?

What are the subjects from those other emails? Yours just show disarm of the system.

I run tech support and I see no open support requests concerning this nor would anyone on the tech staff tell you that it wasn't coming from us.

They would tell you... read the Envisalink Primer and look at how to set up contacts. You obviously have zone followers on, and have selected to be emailed about them. If you don't want to follow zones then don't enable them. If you don't want to receive emails for certain events, don't select that message type for the contact. It is that simple.

I guess I have zone follower events enabled. How do I disable zone follower events?

When I connect to the ev3 using a laptop browser or smartphone, I have two pages: Home and Network.

The Home page has 4 red bars, and a Zone Status and a System Status.

The network page has 5 red bars: System Time, Network Parameters, EnvisaLert Status, EnvisAlarm Status and EnvisaLink TPI Status.

I don't see any of the nice icons or menus shown in the primer.

Can I change zone followers through DSC keypad or through TPI interface? ... and how would I do it?

You need to log into your Eyezon account at www.eyezon.com

I think that may be the problem. I don't know what my login is. I tried many ways to get this email to stop. I thought if I changed my email to something random then the email would go to that account, and not to mine. Is there anyway to get it to stop?

Submit a support request at support@eyezon.com and include your MAC address.

Request submitted