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Envisalink Server Issues
Posted: Thu Dec 10, 2015 11:32 pm
by jacauc
Recently, I am unable to see my device on the Eyez-on website. It just shows as offline.
I can locally connect to the Envisalink 3 device, but when I click on "Login to Account" it opens up a website link to
http://www.envisacor.com/login.php
with a simple message stating
Code: Select all
An error occured opening Eyezon DB.
Any help would be highly appreciated
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 8:57 am
by Cobra
Have you tried logging in to eye-on.com from the website? What does that do? If that has a similar error, then you should probably submit a support request.
I believe the link you are clicking on the local envisalink web page is used for the paid version of envisalink service. Are you a paid subscriber?
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 9:09 am
by GrandWizard
No, that link was hard-coded to our original servers which have since moved. Don't use and it and will be removed in future firmware updates.
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 6:33 pm
by jacauc
Up until last week I was able to control my unit from the eyez-on site, but now it just says "partition offline"
- 12-12-2015 06-24-09.png (11.41 KiB) Viewed 12232 times
The unit itself is working well on the LAN and can still control the DSC panel, but I'm not sure how to do an "away arm" as it just has an option for "arm"
- 12-12-2015 06-25-03.png (40.63 KiB) Viewed 12232 times
The internet access on my LAN is working like it should, with all other devices being able to connect to the internet without fail.
I have tried rebooting the module, but that had no effect.
I'm using Firmware 01.12.158. Is that the latest?
- 12-12-2015 06-31-58.png (39.81 KiB) Viewed 12232 times
Thanks for the help!
edit: Removed inline images as they are too big
edit2: Resized images as they are placed inline anyway
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 6:56 pm
by GrandWizard
Your device is firewalled. That server IP is valid so your router is blocking communications.
Make sure ports 4021 and 4022 (UDP and TCP) are open outbound.
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 7:05 pm
by jacauc
Awesome, that did the trick. It can now connect.
Oversight on my behalf...
Is my firmware on the latest version?
Thank you very much!!
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 7:11 pm
by GrandWizard
As of Dec 11, 2015, the publicly released firmware versions are:
Envisalink 4: Version 1.0.72+
Envisalink 3: Version 1.12.158+
Envisalink 2DS: Version 1.12.158+
Re: Envisalink Server Issues
Posted: Fri Dec 11, 2015 7:14 pm
by jacauc
Looks like I'm on the latest then...
Thanks again!