no recent events

[aweber]

I am receiving events on the Status/main page for my device. However, the Recent Events log shows nothing.

I would expect to see more events and/or more details in the Recent Events log as I open/close all my zones.

Do I maybe have something setup wrong or misconfigured? This is a newly setup SW 3000 (Vista 20p), so maybe I didn't enable something properly. I AM seeing other events as I manually trigger zones, so that's good!

Thanks for any help,
AJ

[GrandWizard]

In the Honeywell instructions it says you need to enable all the reporting options. Most are off by default. For example, *64 and *65 controls the reporting of openings and closings. With these off you won't be notified when you panel is armed or disarmed.

[aweber]

Right, I am getting those events in the Status/Main page of the portal. They just don't appear in the Recent Events log.

The reporting options are two different settings (because I am getting them in one place in the portal, but not the other)?

[GrandWizard]

You are right, the Envisalink is two different devices in one: a Keypad for status, and an External Communictor for events. You have the Keypad part programmed correctly, you just have to follow all the rest of the instructions for event reporting i.e. *64 and *65.

[aweber]

OK. I will set those to 1 (or 11) now.

FYI: option/field 64 is not mentioned in the Honeywell programming addendum.

[GrandWizard]

It is there but I just realized *64 is for test reports. I should have said *65 and *66.

I suspect you have an old copy of the instructions. Attached is the latest.

[aweber]

That copy is more detailed, thanks.

But even after setting all the fields in that document, I still do not see anything in Recent Events or Recent Activity sections of the portal. I only see the Open/Close "events" in the Status page and that doesn't appear detailed enough for me.

[GrandWizard]

You're doing something wrong. Submit a tech support request.