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Can't login to user account

Posted: Tue Mar 29, 2016 11:21 pm
by griznj
I have successfully used my account a couple of days ago but now it says it is not recognized. I tried to have the system resend my password but it still says it does not recognize my account. What steps should i take to fix this. I can still access status over my mobile phone URL but I need to make some changes in my account.

Re: Can't login to user account

Posted: Wed Mar 30, 2016 9:25 am
by griznj
Resolved. I had changed my email address and account name thinking that was how to setup SMS messaging. I am all good now.

Re: Can't login to user account

Posted: Wed Mar 30, 2016 9:00 pm
by GrandWizard
Thanks very much for letting other users know. We really appreciate "closing the loop" on support cases.