Envisalink 3 showing off line with ATT Uverse

Information and support for EnvisaLink modules.

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Anthony
Posts: 1
Joined: Thu Jun 09, 2016 8:18 pm

Envisalink 3 showing off line with ATT Uverse

Post by Anthony »

I have a DSC unit with an Envisalink 3 hooked to my network. When I first installed it I had ATT DSL. Everything worked great. I switched to ATT Uverse and now when I log in to my EYEZ-On account on-line, my device shows as off-line. I can however log in on my local network with no issue. I believe this may have to do with the firewall settings. Does anybody know what the specific settings should be set to
jsp
Posts: 1
Joined: Fri Jun 24, 2016 5:22 pm

Re: Envisalink 3 showing off line with ATT Uverse

Post by jsp »

Not sure if you may have already figured out the fix, but according to GrandWizard at this post http://forum.eyez-on.com/FORUM/viewtopi ... t=firewall, you need to open outbound ports 4021, and 4022. Both UDP and TCP.
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