EyezOn Forum

G'day Guys,

I'm trying to Add A New Device to a customers account but constantly get the message 'Device Already Enrolled'.

I've lost count of how many times I've reset the device but it doesn't make a scrap of difference.

What am I doing wrong? Any ideas?

It's an Envisalink 4 for a DSC PC1864.

Cheers,

Fimnick.

An idea

If the gateway or router in use at the customer's premise shows the MAC address of the connected devices, (my Xfinity gateway does), read electronically from the EVL-4, check to see if it matches the MAC address printed on the sticker?

This customer bought a used module and the previous owner didn't delete the module from their account. All is fixed now.