EyezOn Forum

As many of you have noticed we are experiencing network difficulties that started this morning. The service is running, but slowly. We have our team working on it now and will post an update when we are back up to full speed.

Note: This only affects the EnvisAlerts portion of the service and has no impact on central station monitoring.

The service is now fully restored. We apologize for any inconvenience.

Thanks for the prompt resolution!

Since the service interruption was fixed, I have noticed that when I receive Envisalink Alert messages that my partition 1 reports as partition 2 and my partition 2 reports as partition 3. I have a DSC Power 832 with only 2 available partitions and have not made any programming changes. Is this potentially related? Also curious to know if anyone else has observed this.

We had to switch to a backup server yesterday that had a bug in the alerting engine but everything has been restored so you shouldn't see a problem now. Are you referring to an alert you received today? July 15?

EDIT: I've been told that about 5% of our customers are still on the auxiliary server so it is possible that you are one of them and still receiving the wrong partition. This should be fixed by Monday morning, EDT.